Skin Consultant Website

Overview

A consultation-focused website for an independent skincare consultant in Malaysia. Visitors can read plain-language guidance on common skin concerns, see how a consultation works, and start one in a few steps, in English or Bahasa Melayu.

The challenge

Visitors arrive with a specific skin concern and often don't know their skin type or what to ask. The site needed to give them a clear starting point and an easy way to reach a real person, while staying clear that it offers general skincare guidance and not medical advice.

The solution

Each skin concern has its own page that answers the question first, then leads into a short guided questionnaire. The questionnaire turns the visitor's answers into a WhatsApp message they send themselves, so the conversation starts with context.

What was built

• English and Bahasa Melayu versions, each with its own pages, titles and search metadata
• Seven skin-concern pages, each with common questions and when to seek professional care
• A seven-step consultation questionnaire with a progress indicator
• WhatsApp handoff with the visitor's answers filled in
• How It Works, About and FAQ pages, with clear non-medical and independent-operator notices